e-Learning – Changing staff attitudes

e-Learning has the capacity to transform the way an organisation learns.  This is reflected in the way people work and their attitude to change in the NHS.

e-Learning is a flexible resource which requires a change in perception in the following:

• the learnerand tutor relationship – this changing to a more learner,facilitator role
• responsibility for learning – responsibility and ownership for the learning shifting towards the learner.
• where the learning takes place – no longer limited to central locations but taken out to the learner or accessed from the learners' workplace or even their home.
• time – making some learning activities more bitesize and manageable – any time, any place, anywhere.
• widens participation in learning

Increasing Skills

Increased use of e-Learning activity allows the following:

• makes staff more ICT and technology aware helping to adapt as more technology is introduced into the working environment
• increases the ability to problem solve 
• more ownership of the staff’s own learning styles and ability to identify appropriate learning routes.

Evaluating

The relationship between e-Learning and attitude to change can be measured and evaluated in a number of ways:

• adding specific questions to the National NHS Staff Survey held each year.
• developing and producing an organisation wide survey
• as part of evaluation pre and post evaluations to e-Learning events and programmes which explore specific attitudes and test staff’s confidence in tackling new situations, equipment and working practices.
• follow up with managers following courses through questionnaire or face to face interview.

Whatever method used findings should be collated and summarised for use by key individuals within the organisations and shared with members of staff through staff forums, in newsletters or similar communication system.

Look at the pages in the Toolkit on Managing Change.

Related Resources

•  
  National Training Evaluation & Standards Project, National Evaluation Process
  

  Document outlining proposed (in 2007) evaluation process, examples of questionnaire templates and use of the NLMS in evaluation.

  http://www.connectingforhealth.nhs.uk/systemsandservices/etd/standards/Training.pdf?searchterm=training+quality+improvement+project
•  
  NHS Staff Survey
  

  Links to the NHS Staff Survey results for the last six years on the NHS Employer web site.

  http://www.nhsemployers.org/Pages/SearchResults.aspx?k=survey
•  
  NHS Staff Survey - copy of core questionnaire
  

  A copy of the NHS Staff Survey showing all core questions used in standard survey.

  http://www.nhsstaffsurveys.com/cms/index.php?page=core-questionnaire
•  
  National Learning Management System for NHS Organisations
  

  Early document from CFH web site about the then proposed NLMS to provide access to e-Learning content, deliver local e-Learning content and record completed courses in employees ESR.

  Download file (26.5 KB doc)

  
  

  http://www.connectingforhealth.nhs.uk/systemsandservices/etd/whatsnew/nlms
•  
  E-Learning and Change Management - The Challenge
  

  Study looking at e-Learning and change management including case studies.

  http://www.vantaggio-learn.com/Vantaggio_CM.htm
•  
  The value of Likert scales in measuring attitudes of online learners
  

  Study looking at Likert scales and online learners

  http://www.hkadesigns.co.uk/websites/msc/reme/likert.html