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Learners' feedback on their experience of e-Learning and blended learning is systematically collected by those delivering courses and analysed by job roles and work bands.
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Learners' enquiries, questions and complaints are collected formally and managed with published response times and procedures across all staff bands.
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There are clear measures for evaluating the impact of e-Learning against the quality of work place performance.
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A standard model of impact assessment is used and understood, eg Kirkpatrick, to assess the value of learning in improving workplace performance and quality.
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The quality of learning materials is regularly evaluated and the findings inform continuous improvement.
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Online assessment is used effectively and appropriately to assess learning.
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There is a method for evaluating the quality of e-Learning content and training materials.
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